Scalable Professionalism
As a corporate entity that lives and breathes all things Human Resources, CXL Group is fronted, managed and backed by “Human Resources Thoroughbreds” with more than 30 years of combined experience. This includes the technical expertise to process payroll for SME’s, MNC’s and GLC’s. To extend that definition, CXL Group is in fact a company founded and stacked up to manage any clients’ human resources needs ranging from administrative filing, recruitment to complying to statutory acts and regulatory policies such as working hours standards, statutory contributions, taxation etc.
But tangibly, how can a corporation derive benefit from outsourcing its very personal and confidential data to an external processing house? The answer is simple – scalable and unparalleled professionalism.
By entrusting the entire load of HR and Payroll work to CXL Group, it liberates our clients’ internal HR professionals from the labour intensive work of calculating and matching salary payouts from timesheets and claims records. When these HR professionals are offloaded with the mundane tasks, they are then better positioned to take on a more strategic role to complement C-suites’ directives.
Strategic HR Wisdom
Arguably, transitioning from “Transactional HR” to “Strategic HR” is easier said than done as it can also be misconstrued as relinquishing the very purpose of having an internal HR team in the first place. But such stereotypical views must be challenged in the 21st century because if all HR has to do is punch numbers and match identities, then wouldn’t one or several data entry clerks with a higher level of integrity suffice to do the job? Why then engage in an elaborate search to secure the right HR person(s)?
To ascribe from legendary management guru Peter Drucker, “Culture eats strategy for breakfast,” by this he meant that regardless of how robust the corporate strategy is, the company’s inherent culture will inadvertently drown out the salient points of the former. It is imperative hence for one to place more emphasis on nurturing the corporate culture so that the organisation will weather through both the good and bad times in unison.
Still to some, this job should be reserved for the number one man such as the Chairman, Managing Director or CEO of the company but this is misleading. The top honcho’s job should be about steering the company forward and navigate the enterprise into the new and uncharted territories, as and when the season sees fit.
A Wiser Deployment of Resources
The culture-shaping task as such should pragmatically rest on the shoulders of the HR professionals in the office. If not for anything, it is the higher chances of engaging with their colleagues on a regular basis than would the top management. Familiarity shall consequently facilitate better, for instance, in identifying the gaps that exist and what can HR do to fill those gaps.
To cite an example of why HR & Payroll outsourcing may be important, let’s take a look at one of CXL Group’s MNC clients. The following took place post-outsourcing:
- 4 HR personnel were redesignated as HR Business Partners to oversee staff benefits, welfare, engagements etc.
- 3 HR personnel remained in the same role.
But what did the 7 internal HR professionals used to do pre-outsourcing? They were all responsible to process payroll for more than 1,000 staff, on top of their other HR duties. Post-outsourcing, the work is more streamlined.
But aside from re-designating staff into other related HR functions or maybe also other roles in the company, the core message of outsourcing is to alleviate the rudimentary pressure points so that the freed up HR human capital can take aim at the corporate vision and contribute intelligently. As to what this entail, it may include:
- HR Management – formulating strategies and policies;
- Training – to develop upskilling and reskilling programmes to ensure company is on par or ahead of the competition;
- Engagement – with industry stakeholders eg. statutory bodies, industry associations etc.
- Performance – resolving bottlenecks or shortage of the right skills and resources;
- Communication – a strategic mindset is better at broadcasting a corporate message without stepping on the wrong toes or crossing the wrong lines.
- Stay Updated – subscribe to useful HR platforms eg. general & dedicated HR media, industry bodies, government agencies etc.
The list goes on.
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Did You Know?
In an HR & Payroll outsourcing emergency, clients can contact CXL Group’s CEO Fariz Abdullah and Head of HR & Payroll Outsourcing Services Mardiana Wati directly on their mobile phones. This is CXL Group’s assurance of priority for our clients.
On matters relating to accessibility and technical glitches, clients can contact their pre-designated Account Manager, who will then escalate the issue to the respective department(s) or person(s-in-charge.
