Customer Service Professional
Work Type: Full Time
Location: Taman Tun Dr IsmaiL OR BANGSAR KERINCHI, Kuala Lumpur
Job Requirement
- Candidates must possess at least SPM qualifications.
- Applicants must be willing to work in Bangsar / TTDI.
- Fresh Graduates are welcome to apply.
- Candidate must be able to work on weekends or public holidays according to the allocated shift.
Job Description
- To attend to and answer inbound calls from customers.
- Identify technical issues faced by the customer and assist them to solve the problem by providing the right solution/trouble shooting.
- Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Provide accurate, valid and complete information by using the right methods/tools Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Remuneration:
- Basic salary and fixed allowance up to RM1,800 per month (subject to candidate’s qualifications and experience) + Allowances up to RM810.
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