Customer Service, Live Chat

Full-time (able to start work in July 2021)
Rotational Shifts
(7:30am – 4:00am / 1:00pm -10:00pm / 5:30pm – 2:00am)
  • Responding to customer queries in a timely and accurate way via live chat.
  • Identifying customer needs and helping customers use specific features.
  • Identify their technical, billing and product issues.
  • Assist them to solve the problems by providing the right solution/troubleshooting
  • Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

No work experience required. Fresh Graduates with a Diploma or Degree in any field is welcomed to apply.

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Customer Service, Inbound Calls

Full-time (able to start work in July 2021)
5 working days (Monday to Sunday), rotational off-days
  • To attend/ answer inbound calls from customers.
  • Identify the customer’s technical, billing and product issues.
  • Assist them to solve the problems by providing the right solution/troubleshooting
  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

No work experience required. Fresh Graduates with a Diploma or Degree in any field is welcomed to apply.

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Human Resource Generalist

Full time
  • HR documentation preparation (employment letter, promotion letter, increment letter, etc).
  • New employee onboarding.
  • Update and maintain changes in employee status in the system and profiles.
  • Timesheet management – Coordinated with the client on the timesheet submission.
  • Delivering the weekly and monthly client reports.
  • IR & ER related matters – grievance/counselling / disciplinary among the outsourcing employees.
  • Engage regularly with clients and employees. To update them on any progress, and convey both parties’ feedback.

Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree, any field. At least 1 year of working experience in the related field is required for this position.

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Production Operator

Boleh bermula bekerja segera
Bekerja secara syif 7:30 pagi – 7:00 malam/ 8:00 pagi – 7:00 malam

RM 1,200 – RM 1,800

  • Untuk mengendalikan mesin bagi proses pemasangan dan pembuatan.
  • Mengumpul dan menilai data operasi untuk menjalankan pemeriksaan tindak balas pemesinan secara pengkomputeraan dan memastikan proses pengeluaran yang terbaik.

Kelayakan Minimum : SPM , Sijil Kemahiran Malaysia (SKM) atau Sijil-sijil yang berkaitan. Boleh bermula bekerja segera.

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Telemarketing/ Product Advisor

Contract (renewable based on performance)
Monday to Friday 9:00am to 6:00pm & Alternate Saturdays (half day)

Basic salary of RM1,500-RM1,700 + Unlimited Commission

  • To attend/ answer inbound calls from customers.
  • To perform outgoing calls and educate customers regarding the product and services.
  • Follow up with the customers on pending cases.
  • Create reports in the designated system.

Must possess at least SPM; credit, Diploma and Degree in any field.

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Product Consultant

12-Month Contract (renewable)
Monday to Friday 9:00am to 6:00pm & Alternate Saturday’s 10:00am to 2:00pm

Basic salary of RM1,600-RM1,800 + Commission

  • Assist with outbound calls and perform outgoing calls to provide information to customers about products and services.
  • Follow up with the customers on pending cases.
  • Create reports in the designated system.
  • Training will be provided.
  • No prior work experience is required.

Must possess a minimum of SPM (credit), Diploma or Degree in any field

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Recruiter

Full time

RM2,000 – RM3,000 (Subject to qualifications and experience)

  • Handles recruitment activities/ processes on/off-site.
  • Search for potential candidates using a hiring database, job portal or social media.
  • Evaluate resumes and applications.
  • Perform interview screening with candidates (conduct phone and face-to-face interviews to assess minimum qualifications and basic communication skills of applicants.)
  • Ensure all candidates are briefed on the job requirement before the interview to ensure minimum walkout.
  • Meet the set daily and weekly target for the number of interviewed and hired candidates.
  • Follow up with the client closely on the interview result and ensure placement.
  • Engage regularly with the client. Provide updates on their accounts’ progress and performance, receive and provide feedback on various aspects and acting on necessary changes.

Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree, any field.No work experience required. Fresh graduates are encouraged to apply.

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Customer Service

Contract
5-day work week

Basic salary of RM1,500, Allowance Rm250, EPF, SOCSO & EIS

  • Register patients in Covid Assessment Centres/ Pusat Kesihatan Daerah
  • To fix and remove the E-bracelets for patients.
  • Excellent front desk etiquette and act as a first-line customer service representative of the company
  • Debrief and explain the function and the restrictions during the quarantine period.
  • Conduct equipment sanitization and charging.
  • Control and monitor inventory at CAC/PKD.
  • Control and manage the public crowd in the centre
  • Ensure SOP for Covid-19, usage of PPE, and HSSE requirement are adhered to at all times.

Candidate must possess at least SPM/ Certificate/Diploma/Advanced/Higher/Graduate Diploma/fresh graduates in any discipline.

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Tele-Collector

6-Month Contract
Monday to Friday 9:30am to 6:30pm

RM2,200 + opportunity to earn commission up to RM2,500.

  • To attend to inbound calls and make outbound calls.
  • To remind account holders of their outstanding payments.
  • To liaise and negotiate with account holders on payment issues.
  • To follow-up and monitor account holders’ payments.
  • To obtain the documentation required to assist in collection.

Must possess a Diploma, Degree or SPM holder with 1-year collection experience. Fresh graduates with good communication skills encourage to apply.

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